Frequently Asked Questions
Everything you need to know about your PEARL iZUMi gear and orders.
How do I determine the best fit for cycling apparel?
We offer three distinct fits: Form Fit, Semi-Form Fit, and Relaxed Fit. Please refer to our comprehensive size guide on each product page, which includes measurements for chest, waist, and hip to ensure optimal aerodynamic performance and comfort.
What is the PEARL iZUMi warranty policy?
We stand behind our products with a limited lifetime warranty. If your gear fails due to a manufacturing defect in materials or workmanship, we will repair or replace it at our discretion.
How should I wash and care for my technical fabrics?
To maintain the performance of technical fabrics and chamois, wash in cold water with a mild detergent. Avoid fabric softeners and dryer sheets, as they can clog fabric pores. Line dry for best results and longevity.
What is your return policy for online orders?
We offer free returns within 30 days of purchase for items in new, unworn condition with original tags attached. Simply use our online portal to generate a prepaid shipping label.
Do you offer international shipping?
Currently, we ship directly to customers within the United States and select territories. For international availability, please use our Store Locator to find an authorized PEARL iZUMi retailer in your country.
Can I replace the cleats on my PEARL iZUMi cycling shoes?
Our shoes are compatible with major pedal systems like SPD and SPD-SL. While we do not sell cleats directly, they can be easily replaced using standard hardware provided by your pedal manufacturer.